North America: Getting Back to Business in the COVID-19 Era
Businesses in North America should prepare back-to-work plans while also listening to guidance from health and government authorities as the COVID-19 coronavirus pandemic continues.
Here's what you should know about reopening in certain areas.
Canada
- COVID-19 transmission is controlled
- sufficient public health capacity is in place to test, trace, and isolate all cases
- expanded health care capacity exists for all patients, COVID-19 and non-COVID-19
- supports are in place for vulnerable groups/communities and key populations
- workplace preventative measures
- avoiding risk of importation
- engage and support
- a consistent (e.g. 2 – 4 week) decrease in number of new daily COVID-19 cases
- sufficient acute and critical care capacity (e.g. ventilators, ongoing PPE availability)
- approximately 90% of new COVID-19 contacts are being reached by local public health officials within one day
- ongoing testing and detection of new outbreaks
- continued avoidance of non-essential travel outside the country
- self-isolation for 14 days upon travel outside the country
- continued compliance with health recommendations:
- practicing good hygiene
- frequent disinfection of services
- staying at home when sick
- maintaining physical distancing
- recommended use of non-medical face masks when physical distancing is not possible
- avoiding physical contact
Certain provinces have also issued sector-specific guidelines and posters to help protect workers, customers and the general public from COVID-19 on reopening.
Link: Government of Ontario sector-specific resources to prevent COVID-19 in the workplace
Logistical limits regarding social distancing and size of meetings
Plans are contingent on businesses following public health measures, such as best practices relating to promoting physical distancing and frequent handwashing, sanitizing surfaces, installing physical barriers, staggering shifts, and using contactless payment options to stop the spread of COVID-19. Many plans also will still limit physical gatherings to a small group of people.
- These present challenges and increased cost, time and training of employees
- Businesses only have so much internal space and there must be space for people to physically distance, both inside and outside, if waiting to enter
- For example:
- for firms with fitting rooms or boardrooms, consider closing off adjoining rooms, such that only every other room is available for use
- consider having designated “lanes” for travel within the premises
- consider removing seating in reception areas, or marking/blocking off adjacent seats
- for large highrises with elevators, these may be limited to 2 people per elevator at a time
- Certain governments have mandated certain of these requirements
- minimize contact with customers
- maintain a safe distance while handling goods and taking payment, minimize or eliminate handling of cash and eliminate at-the-door payment methods
- assign staff to ensure customers are maintaining safe physical distances in congested areas like entrances/exits and check-outs
- add floor markings and barriers to manage traffic flow and physical distancing
- do not accept re-usable bags or containers that are to be handled by your staff
- install barriers between cashiers and customers; this can include plexiglass or markings on the floor to ensure at least 2 meters between customer and cashier
- stagger start times, shifts, breaks, and lunch times
- restrict the number of people on-site and where they are assigned to work
- control site movement (by limiting the potential for workers to gather)
- limit the number of people working in one space at the same time
- minimize the number of people using each piece of equipment in instances where sharing equipment cannot be avoided
- hold meetings in an outside or large space
- limit unnecessary on-site interaction between workers, and with outside service providers
- zero-tolerance policy and non-compliance
- reporting policy violations
- business needs, including client or third party-facing activities
- scheduling to respect physical distancing requirements (modifying shifts, start times, teams, alternating office presence, etc.)
- common areas
- type of work location (e.g. standalone or shared building)
- shared building owner’s policies and measures
- region (e.g. affected or less affected area)
- safety supply (e.g. PPE) availability
- cleaning availability
As employers manage the migration back toward the traditional workplace, remote working may remain something employers favour for certain types of employees, at least for a certain period of time, or it may be demanded by employees who have become accustomed to this new way of working.
Most notably, policies regarding workplace health and safety, adherence to public health guidelines and requirements, including physical distancing, proper hand-washing hygiene, proper work methods and material handling, temporary layoff policies, leave of absence policies and expense reimbursement policies (considering the potential for ongoing remote working arrangements).
- frequency and depth of cleaning and sanitizing will depend on industry and business
- there are no formal requirements from government on the frequency of cleaning per se, but certain provinces have issued sector-specific guidelines and posters to help protect workers, customers and the general public from COVID-19 on reopening
- certain governments have mandated these requirements (such as, for example, the use of changing rooms with doors only, instead of curtains, to facilitate disinfecting)
- Can businesses lawfully request their employees disclose whether they have tested positive for the COVID-19 virus or been exposed to certain risk factors?
- Can employers request that employees undergo certain types of testing or compulsory checks?
- In the context of a public health emergency such as COVID-19, when can organizations share personal information – including health-related information – with other employees, clients or regulatory authorities, without the consent of the affected individual(s)?
- What must organizations (especially employers) do to comply with Canadian privacy laws and address the cybersecurity risks triggered by remote working arrangements and COVID-19?
- different standards apply in exceptional circumstances
- practical tips to protect privacy when staff are working from home (mobile devices, communication, paper files, cyber risk and breach notification during COVID-19)
- disclosure of COVID-19 status by healthcare providers
- flow of personal health information between care providers
- temporary lay offs
- constructive dismissal claims
- work refusals for unsafe work
- changes to employment insurance
- new statutory leave for quarantine
- phishing/fraud
- technical vulnerabilities
- video conferencing risks
- ransomware/malware
- password misuse/fraud
- physical risks: increased risks of stolen or lost devices
- mistakes: increased risks of mistakes by workers while using new technologies and procedures
- Government agencies, regulators and self-regulatory organizations have issued guidance to help organizations manage COVID-19 cyber risks.
- Government agencies, regulators and self-regulatory organizations have issued guidance to help organizations manage COVID-19 cyber risks.
- the guidance emphasizes the three fundamental pillars of an effective cybersecurity program – people, processes and technologies
- a summary of the important recommendations under each heading is contained at the link below
Canada
- COVID-19 transmission is controlled
- sufficient public health capacity is in place to test, trace, and isolate all cases
- expanded health care capacity exists for all patients, COVID-19 and non-COVID-19
- supports are in place for vulnerable groups/communities and key populations
- workplace preventative measures
- avoiding risk of importation
- engage and support
Mexico
- Provide general information regarding COVID-19, including contagion mechanisms, symptoms and best ways to prevent infection
- Wash hands with soap and water frequently or instead use of sanitary gel (70% alcohol)
- Cover nose and mouth when sneezing or coughing with a tissue paper or the inside of the elbow
- No touching face with unclean hands, particularly nose, mouth and eyes
- Clean and disinfect surfaces and commonly used objects in offices, closed places, transport and meeting places, among others
- Maintain a distance of 1.5 meters between persons
- Meetings cannot be larger than 50 persons
Mexico
United States
Contact:
Nicolle Jacoby
Partner
+1 212 698 3820
nicolle.jacoby@dechert.com
- 14-day period in which the state or region has seen a downward trajectory of reported “influenza-like illnesses” (ILI) and “covid-like syndromic cases”;
- Downward trajectory of documented COVID-19 cases or positive tests as a percent of total tests within a 14-day period;
- Hospitals are able to treat patients without crisis care; and
- There is a robust testing program in place for at-risk healthcare workers, including antibody testing.
- Providing employees with adequate PPE based on the risk of exposure;
- Updating the facility with safety measures to promote social distancing and employee protective measures, such as physical barriers and partitions, automatic doors and trash bins, high-efficiency air filters, and equipment to increase ventilation rates;
- Adopting social distancing procedures, including limiting the number of people in common areas and elevators, closing or restricting access to cafeterias and break rooms, and limiting or eliminating group meetings and activities;
- Increasing cleaning and disinfecting protocols in compliance with CDC guidance;
- Adopting protocols for responding to confirmed or suspected cases of COVID-19 among employees, including procedures for isolating employees and conducting contact tracing to identify other potentially exposed employees;
- Managing the disinfection of the premises after persons with a suspected or confirmed case of COVID-19 has been in the facility;
- Training employees on the signs and symptoms of COVID-19, heightened hygiene practices to prevent the spread, and social distancing measures within the workplace; and
- Training Human Resources or safety personnel concerning these practices and protocols.
- Which employees will return to the workplace in the first instance, prioritizing those who are critical to the proper functioning of the workplace and asking other employees to volunteer;
- Employee availability based on their individual circumstances (e.g. local curfews, family or child care, underlying medical conditions that may require additional accommodations);
- Staggered and/or rotational work schedules to allow employees to commute at non-peak times and to limit contact in the workplace;
- Whether, and the extent to which, teleworking should continue; and
- What to do in relation to employees who are vulnerable to COVID-19 due to underlying health conditions, or who refuse to come back to the workplace.
- Isolate that employee in a designated area and require that the employee go home and/or seek medical care;
- Notify the appropriate Human Resources/safety personnel or COVID-19 task force member of the situation;
- Obtain a list of individuals with whom the affected employee had close contact (typically defined as contact within 6 feet for 10 minutes or more) within the two days before the employee began experiencing symptoms, and direct those individuals to self-quarantine and/or self-monitor and take other protective measures; and
- Deep clean and disinfect all areas in which the affected employee was present (this may require temporarily closing the workplace for 24 hours
United States
Contact:
Nicolle Jacoby
Partner
+1 212 698 3820
nicolle.jacoby@dechert.com
- 14-day period in which the state or region has seen a downward trajectory of reported “influenza-like illnesses” (ILI) and “covid-like syndromic cases”;
- Downward trajectory of documented COVID-19 cases or positive tests as a percent of total tests within a 14-day period;
- Hospitals are able to treat patients without crisis care; and
- There ...Continue Reading